What is Washington State Unemployment Services?
The Employment Security Department helps Washington State’s workers and employers succeed in the global economy by delivering employment services and an unemployment-benefits system. Part of their work is to process and manage initial claims for unemployment, as well as weekly unemployment claims.
Why a mobile app?
Washington State residents can file for unemployment benefits by telephone or online. There are no in-person unemployment offices in Washington state. The fastest way to apply for benefits is online, but currently, 46% of all initial applications are made over the phone. However records show that 94% of all claims could have been completed online.
The current site for filing claims and completing other weekly tasks is not mobile responsive and many clients have expressed their desire to use the site on their mobile phones. Because of this, I worked with two other colleagues to reimagine the claims process with this mobile app concept.
Sketch, Axure, Pen & Paper, Coffee, Government Data
Project Plan, User Research/Analysis, User Flows, User Journey, Personas, Sitemap, Clickable Prototype